The Connection Gap
Most telecoms are investing in AI chatbots to reduce call volume. But are you measuring how many high-value prospects drop off?
!
Customers ask ChatGPT 'Which 5G plan is best for a family of four?'!
Salespeople start with 'How can I help you?' erasing all digital intelligence!
High-value Family Plan prospects drop off between bot and retail store!
No visibility into gaming, streaming, or business use cases before interactionThe Mercury Bridge Solution
Usage Context
Salespeople see: 'Gaming family, 4 lines, checked coverage in Kowloon Tong, concerned about router speed.'
Smart Routing
Gaming inquiries route to gaming specialists. Business inquiries to B2B team. All with full context.
Coverage Intelligence
AI-verified coverage queries transfer to agents who can immediately confirm service availability.