The Problem

The Gap is Costing You

In 2026, customers aren't searching — they're asking. But when they try to move from AI research to human consultation, they fall into a chasm of friction.

75%

Start with AI

43%

Abandon Journey

67%

Need Humans

AI Discovery

ChatGPT, Gemini, Perplexity

Human Trust

RMs, Agents, Experts

What Happens in the Gap

Lost Context

When customers move from AI to human, their entire inquiry history vanishes. They start from zero.

Repetitive Questions

Customers are forced to repeat information they've already shared with AI agents.

Friction at Scale

Every point of friction compounds. By the third repeat, 43% have already abandoned.

There's a Better Way

Mercury Bridge is the only structure built to span this gap. We don't replace your human experts with AI — we use AI to build a perfect pathway to them.